Add Parcel Protection to your order for cover against delivery issues.

If your parcel is lost, damaged in transit, or stolen after delivery, our team will investigate with the courier and organise a replacement, store credit, or refund (depending on stock availability).

What’s Covered

• Lost parcels
• Damage during shipping
• Parcel theft after delivery

Not covered

• Incorrect shipping address entered at checkout
• Courier delays
• Orders redirected after dispatch

How to report an issue

• Contact our team via [email protected] with your order number.
• Photos may be required for damaged items.
• Courier investigations usually take 5-10 business days.

Parcel Protection must be purchased with your order and only applies to that order.
For change-of-mind returns, please see our Returns Policy.